Service & Support

Need Service or Have a Technical Question?

If you need assistance with your heater, have a problem to report, or want to check warranty status of your unit, contact Hydro Royal and have the serial number from your heater certificate ready.

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Before You Call

Have Your Unit Information Ready

Use the Heat Pump Services number listed on the front of the unit.
Have the serial number available from the heater certificate.
The serial number helps identify the exact unit and manufacturing record.
Contact Hydro Royal for technical questions, service issues, and warranty-status questions.

Helpful Links

Quick Access Support Resources

Troubleshooting FAQs Heat Analysis Owners Manual

Need More Help?

Contact Hydro Royal Service & Support

Use the serial number from your heater certificate and contact Hydro Royal for assistance with technical questions, service issues, or warranty-status questions.

Contact an Expert Call 1-888-883-1318